Provides remote end user computer support for LabCorp software packages. Evaluates new and existing information systems products. May serve as technical and information liaison between IT, operations, vendors and end users. Works tier 2 support tickets supporting LabCorp clients using LabCorp products including LabCorp Bridge support between Clients EMR and Link. Must have great communication skills both written and oral. Must be comfortable training small, medium or large groups of people on how to use LabCorp software over the phone and have time management skills in order to work the many tier 2 tickets received. Needs to have knowledge of Microsoft office and troubleshooting/installing a printer and/or computer system. Experience in customer service, IT related fields and/or medical field is a plus.
License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5+ years experience.