Customer Service Team Lead at Labcorp

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Customer Service Team Lead

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Location Richmond, Virginia Job ID 21-92737
Acts as a work leader in the Customer Services Department to coordinate workflow of 4 or more Customer Service Representatives. Researches, troubleshoots, follows-up, and resolves account inquiries and problems. Provides guidance and expertise to work group in resolving customer problems. Trains new employees. Assigns and reviews work of assigned employees including scheduling and prioritizing. Working under minimal supervision, reports to Supervisor Customer Service.

Requirements

License/Certification/Education: Requires a High School Diploma or equivalent, but prefer an Associate's Degree w/3-5 years of experience.

Shift

1

Schedule

Monday-Friday 8:30a-5p. Rotating on call with OT as business needs demand
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Location

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  • Customer Service, Richmond, Virginia, United StatesRemove

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