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Labcorp is recruiting a Sales Support Administrator in Raritan, NJ.
The Sales Support Administrator is responsible for the entry and maintenance of customer master data. This role interacts with various internal groups including Sales, Finance, Contracts, Compliance, Customer Service, Warehouse, and Client Billing. Requests received from these various internal stakeholders are processed by entering or updating accurate and timely information into various internal systems used to maintain external customer records. Requests will include but are not limited to creating new accounts, updating demographic information, adding flags or comments to specific accounts, updating test request forms, adding or deleting provider NPIs, processing special pricing requests, and implementing new or updated customer-master SOPs.
Customer Master Maintenance
Responsible for the setup and maintenance of all customer account information.
Ensure account setup and maintenance activities meet all business, legal, and compliance guidelines. Determine whether requests require a contract or contract update.
Meet internal expectations around workflow turnaround times and quality standards. Controls and Compliance
Ensure adherence to corporate and departmental policies and procedures. * Partner with various internal departments to support and respond to compliance audits.
Assist with the integration of acquired businesses. Process and Data Standards
Support the development of process and data standards to improve the delivery of pricing and customer master services. Utilize standard templates and systems.
Identify and recommend system and process enhancements. Support the communication and roll out of new standards or updates to existing standards.
License/Certification/Education: Normally requires an Associate's Degree w/3-5 years of experience in related field.
Strong typing and computer skills including proficiency in MS Office, especially Word and Excel.
Strong verbal and written communication skills; English language fluency.
Attention to detail and accuracy.
Ability to gather information, identify issues, and determine when escalation is required
1-3 years of Healthcare-related industry experience.
CRM experience, particularly the Salesforce customer relationship management application.
Experience working across various organizational functions including sales, billing, customer service, etc.
Ability to structure issues and problem solve in a rapidly changing environment