The health and safety of our employees, candidates and community members is very important to us. Due to the current coronavirus (COVID-19) outbreak, we’re leveraging phone and video conferencing for the vast majority of our interviews to ensure we can continue to recruit exceptional people to further our mission to improve health and improve lives. If you have any questions about our remote-based interviewing process, our Global Talent Advisors are ready to virtually assist you.
Provide immediate & direct technical guidance and advanced troubleshooting assistance to West Division Lab & PSC Support team as necessary.
Assist team members with escalation of tickets and issues to other appropriate Division and Corporate IT teams when necessary.
Primary Support Technician in support of laboratories in the State of Oregon * Assigned as the primary Support Technician for PSC's and IOP's in the State of Oregon and Southwest Washington
Serve as one of the System Administrators responsible for monitoring, maintaining and assisting users with Active Directory OUs and Containers.
Assist with File Share and Logon Script requests
Become expert in PDQ Reporting, Nagios / CheckMK Network Monitoring, and SCCM Package creation and enterprise workflow.
Perform reporting and data scrubbing of Servers, workstations and network analytics
Enhance data center documentation of the current environments.
Develop & maintain relationships with corporate IT teams to facilitate collaborative troubleshooting and support. * Develop & maintain expertise working in various monitoring tools (i.e. Meraki Dashboard, VeloCloud, Retarus EAS Portal, etc.) to provide advanced support or information reporting to team members and/or other IT teams.
Work with peers and corporate partners with an overarching responsibility to monitor, patch and report on West Division security environment for servers, workstations and networks.
Regular updates in IT Security and Health stories reported upward to West Senior Leadership
Report on and maintain weekly key performance metrics
Provide weekly status updates on all critical activities, projects and metric driven efforts
Participate and collaborate on multiple Divisional Projects as a subject matter expert in both the Network and Workstation space.
Create technical how-to / tips-n-tricks and developed needed standard operating procedures
License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5-7 years of experience.