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Customer Service Representative (Medical Technologist) - $2,000 Sign On Bonus

New Castle, Delaware


Our technology is second to none and so are our Medical Technologists. Whether it’s genomic testing, ensuring quality, or pioneering new research, our Medical Technologists continue our 35-year tradition of being one of the premier testing laboratories in the world. Sound like an amazing opportunity? Learn more about the role below and apply.

  • Full Time
  • Entry to mid-level
  • Minimal travel

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Success Profile

What does it take to be a successful Medical Technologist at LabCorp? Check out the traits below to see if you have the right combination of talents.

  • Detail-oriented
  • Responsible
  • Positive
  • Independent
  • Patient
  • Confident
Traits are on a scale of 0 to 10

Addtional Traits

  • Dependability
  • Communication

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Our Benefits / Perks

LabCorp offers an excellent benefits package including medical, dental, vision, life and disability insurance, 401(k) with company match, holiday pay, and up to 144 hours of paid time off per year.

  • Medical

  • Paid Time Off

  • Dental

  • 401k

  • Tutition Reimbursment

  • Life and Disability Insurance

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Requisition Number: 19-82769 Shift: 1 Work Schedule: Monday through Friday between the hours of 7:30am - and 6:30pm; flexible schedule.

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients
  • Inbound and outbound calls to resolve any issues
  • Respond to customer inquiries or specimen related problems in a timely manner
  • Enter all relevant patient and test information into the debase
  • Enter lab results into the database in an accurate and timely manner
  • Utilize multiple databases to research complex issues
  • Prioritize requests based on information gathered
  • Work with both internal and external resources to resolve problems
  • Provide status updates and educate the client when needed
  • Research, troubleshoot and resolve customer and patient concerns
  • Performs a variety of administrative/clerical duties, (i.e. typing, faxing and email


  • Bachelor's degree in Medical Technology or a Science related major REQUIRED
  • Minimum 1 year of customer service/call center experience
  • Minimum 2 years of healthcare/laboratory experience
  • Certified/Licensed Medical Technologist required
  • Excellent communication skills; both written and oral
  • Comfortably working under minimal supervision
  • Ability to work independently or in a team environment
  • Proficient in Microsoft Office




Monday through Friday between the hours of 7:30am - and 6:30pm; flexible schedule.
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