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Call Center Customer Service Rep

Location McLeansville, North Carolina Job ID 19-75355 Date posted 01/12/2019

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries. 

The Revenue Cycle Management division is seeking a Customer Service Support Rep to join their Patient Billing Call Center!

  • Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.
  • Answer 100-120 inbound calls per day from patients, doctor's office, private insurance carriers, etc..
  • Collect payments from patients for outstanding balances.
  • Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.
  • Telephone statistics and collection goals must be maintained as a part of the job duty.
  • Ability to become proficient with processes within 90 days after completing a structured training program.
  • Prior experience in medical billing and call center experience is a plus.
  • Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services
  • Occasional overtime is available.


License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Previous call center experience preferred.




Monday - Friday, 10:00am- 7:00pm

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