The Employee Relations Specialist will have the opportunity to provide a consultative service for handling complex employee relations issues. The incumbent will support managers and functional team members throughout multiple locations in the United States.
Responsible for administering employment policies and practices, researching and/or investigating team member concerns and making recommendations that effectively promote positive employee relations. Counsel management with respect to federal, state and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, procedures and precedence. Conduct workplace investigations and recommend effective solutions for addressing workplace issues and corrective action in accordance with personnel policy and applicable laws. Deliver service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.
Primary Job Responsibilities
Develops case management and/or investigation plan for each case. Utilizes proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact with service request owner. Conducts investigations, as appropriate, including remote or onsite interviews with key individuals, such as the complainant, accused, witness, subject matter experts (SME) as needed utilizing standard and probing questions to effectively collect pertinent facts needed to resolve the case. Gathers evidence and facts required for conducting a proper assessment of the case; handling evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to take to appropriately resolve the case.
Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law on guidance as appropriate in addressing cases that may result in potential legal action. Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders at appropriate time in the case lifecycle and operates as intermediary as needed between the manager and the stakeholder.
Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner. Keeps team member regularly informed of the status of the case, informing the team member of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines.
Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR centers of excellence (COEs). Integrates efficiently with team members in the COEs and seeks to provide expertise/advice in the area of specialization as appropriate. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR function.
Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains up to date knowledge of federal, state and local EEO and labor laws.
Performs required tasks and initiatives, following the guidelines and procedures established, maintaining appropriate documentation and records for Employee Relation cases, helps establish ER metrics and helps drive ROI.
Bachelor's Degree and 4 years plus of experience in an HR concentration;
5 - 6 years of experience in handling complex employee relations issues over multiple organizational sites
Knowledge of federal, state and local employment (EEO) and labor laws; working knowledge of employment law for the state of California is a plus.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Intermediate level skill in Microsoft Word, Excel, and PowerPoint
Willing to travel up to 10% of the time for business purposes, across all 3 shifts (within state and out of state).
PHR or SPHR Certifications as conferred by HRCI (Human Resource Certification Institute) is a plus;
Experience working in a customer service environment focused in healthcare, hospital or diagnostic testing environment;
Experience providing employee relations support virtually to team members in multiple locations;
Experience using Case Management or Workflow tools.