Sr Salesforce CRM Administrator/Developer at LABORATORY CORP OF AMERICA HOLDINGS

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Sr Salesforce CRM Administrator/Developer

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Location Durham, North Carolina Job ID 19-83012

Responsibilities:

  • Provide administration & maintenance of Salesforce Service Cloud, Einstein Analytics and Pardot.
  • Perform user maintenance including security, profiles, roles & special permissions.
  • Review, prioritize & implement revisions & updates to software.
  • Develop & create customized reports & dashboards.
  • Create & manage custom fields, objects, layouts, list views, triggers, Process Builder, Flows, Work Flows, Data Loader Import/Export & Org Health Management.
  • Keep application users informed about system functionality & enhancements.
  • Provide application users with technical support, consultation & training for the continuing development & maintenance of Service Cloud.
  • Identify & implement Salesforce best practices to increase business performance relating to efficiency & improved service.
  • Analyze requirements & system capabilities to provide feedback, gap analysis & solution proposals
  • Partner with cross-functional business teams to understand and analyze business objectives, gather & define business requirements
  • Facilitate & support testing of new features in alignment with team requirements. Create & maintain detailed documentation including technical designs, test plans & workflows
  • Change management experience moving code/config changes from developer to production org.

Requirements

License/Certification/Education: Normally B.S. Degree required w/5-7 years of experience.

Skillset:

  • Bachelor's degree in computer science, engineering, business, MIS or equivalent.
  • Salesforce Certified Administrator (Required).
  • Minimum of 4 years dedicated experience as a Salesforce Administrator with technical implementation & day to day operational experience.
  • Salesforce Administrator experience on Lightning Platform.
  • Knowledge of CRM Business process.
  • Experience with Service Cloud, Einstein and Pardot
  • Strong understanding of relational database design & ETL tools
  • Excellent functional & technical documentation skills
  • Experience writing Visualforce & Apex classes & triggers (Plus)
  • 1+ years' experience with CSS, HTML, JavaScript (Plus)

Shift

1

Schedule

Monday through Friday, 8:00-5:00
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