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Technical Customer Service Support Rep - Inbound

Dublin, Ohio

Our technology is second to none and so are our Medical Technologists. Whether it’s genomic testing, ensuring quality, or pioneering new research, our Medical Technologists continue our 35-year tradition of being one of the premier testing laboratories in the world. Sound like an amazing opportunity? Learn more about the role below and apply.

  • Full-Time
  • Entry to mid-level
  • Minimal travel

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Success Profile

What does it take to be a successful Medical Technologist at LabCorp? Check out the traits below to see if you have the right combination of talents.

  • Detail-oriented
  • Responsible
  • Positive
  • Independent
  • Patient
  • Confident

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Our Benefits/Perks

LabCorp offers an excellent benefits package including medical, dental, vision, life and disability insurance, 401(k) with company match, holiday pay, and up to 144 hours of paid time off per year.

  • Medical

  • Paid Time Off

  • Dental

  • 401k

  • Tuition Reimbursement

  • Life and Disability Insurance

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Responsibilities

Shift: 1 Work Schedule: Monday, Tuesday, Wednesday, Friday; 8:00am to 6:30pm

Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.

The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!

Candidate must possess knowledge of medical terminology used in a clinical lab setting. Prior experience in a high volume call center strongly preferred.

As a Technologist Customer Service Support Representative, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Technician Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; taking or making 100+ calls per day.

Responsibilities of the Technologist Customer Service Support Rep:

  • Use your medical experience and knowledge to respond to customer inquiries and problems
  • Research complex issues and questions using multiple databases
  • Ability to work with internal and external resources to deliver expedited problem resolution
  • Provide education and status on customer requests
  • Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
  • Demonstrated ability to listen, collect data, prioritize requests and manage conflict
  • Follow procedures and departmental processes

Requirements

License/Certification/Education: This position requires a Medical Technologist Degree w/2 years of experience.

Shift

1

Schedule

Monday, Tuesday, Wednesday, Friday; 8:00am to 6:30pm
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Location

Check out where you could be working if you apply.

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