Project Administrator- Operations Support (Patient Services Group) at LABORATORY CORP OF AMERICA HOLDINGS

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Project Administrator- Operations Support (Patient Services Group)

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Location Burlington, North Carolina Job ID 19-85823

As a member of the Corporate Operations team, the employee will act as a liaison between the Operations Support team and LabCorp's Operating Divisions. The employee will represent Operations Support to both internal and external customers on matters of technical and service related (workflow) issues as well as provide on-going support in areas of operational performance and process improvement. The employee will lead and partner with internal and external customers on initiatives aimed at enterprise level standardization/virtualization efforts as they relate to enterprise level contact center operations.

Job Responsibilities include leadership components of significant Laboratory Operations-oriented projects, including (but not limited to):

  • Reviews, analyzes, evaluates and documents complex operation(s) workflow models, and evaluates complex data on standardization of field protocols. May lead a project team as necessary. Makes recommendations to management and coordinates implementation of new processes/ protocols / tools.
  • Assists in the development and administration of processes and procedures for the efficient operation of Contact Center Operations in accordance with corporate and regulatory guidelines.
  • Administers projects, as assigned by management, and performs other duties as required to meet the needs of the Operations Support and LabCorp's Operating Divisions. Ensures timely completion of projects and coordinated supporting resources in meeting the overall project deadlines.
  • Proposes and participates in training, workflow engineering and standardization activities; provides recommendations applicable to laboratory and the supply chain operations.
  • Provides overall support to areas of responsibility and ensures consistent communication of current operations initiatives through participation in corresponding committee.



  • Bachelor's Degree or equivalent work 5-7 years' experience in lieu of undergraduate degree.
  • Experience working in Phlebotomy/Medical technology and possessing the technical aspects of phlebotomy, chain of custody drug testing and specimen quality
  • 3+ years' experienceinteracting and presenting to internal or external clients.
  • 3+ years' experience problem solving skills and analytical abilities to assess analytical and/or reporting needs and creating deliverables
  • Experience in data management and analytical interpretation.
  • Experience in operational SOP and process compliance auditing
  • Broad understanding of organization operating processes and strong understanding of financial measurements and goals
  • Understanding of the LabCorp operations and supply chain operations.
  • Strong Intermediate to Advance level proficiency in Microsoft Office based software applications, including Microsoft Excel, Access, Visio, Project, Word, and PowerPoint as this position will require a significant amount of communication (use of technology to support presentation skills is critical to this role).
  • Ability to travel 25-50% as necessary to provide operational support and implementation of projects and initiatives.
  • Ability to work a flexible shift (2nd or 3rd) while traveling to laboratory sites

Preferred Qualifications:

  • Experience in project leadership, change management and cross-functional team management.
  • Experience in process improvement initiatives.
  • Aptitude to persistently champion change -- Challenge the status quo and champion new initiatives; act as a catalyst for change and stimulate others to change; manage implementation effectively.
  • Propensity to analyze issues -- Gather relevant information systematically, consider a broad range of issues or factors; grasp complexities and perceive relationships among problems or issues; seek input from others; use accurate logic and data in analyses.
  • Ability to use strategic thinking, experience and knowledge when considering a broad range of internal and external factors when problem solving and making decisions; identify critical, high pay-off strategies and prioritize team efforts accordingly; recognize strategic opportunities for success; adjust actions and decisions for focus on critical strategic issues.
  • Must be team-oriented with ability to bring people together, lead and direct in the development of specific goals and objectives.
  • Must be able to analyze, summarize and provide extensive detail of findings when needed Contact Center operations and process improvement and optimization experience

Soft Skills and Abilities:

  • Ability to deliver on promises, goals and expectations. Makes quality decisions and resolves problems rapidly
  • Demonstrated ability to make courageous recommendations to drive significant organizational change
  • Demonstrated planning and prioritization skills, along with the ability to multi-task and adapt.
  • Able to synthesize large amounts of information and deliver results in a shifting environment
  • Effective at dealing with ambiguity and high personal standards of ethics and integrity
  • Possess Excellent verbal and written communication skills
  • Must be team-oriented with ability to bring people together, lead and direct in the development of specific goals and objectives.
  • Outstanding written and verbal communication skills. Candidate should be able to ascertain stakeholders' needs and deliver oral and written communication at an appropriate level of detail
  • Positive "can-do" attitude with a willingness to assume responsibility and ownership
  • Ability to work independently with minimal supervision




Monday - Friday 8am -5pm
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